About Me

Who Am I?

Hi, I'm Richa - a Product Manager passionate about crafting innovative, AI-powered solutions that drive innovation, empower teams, and delight users.

With over 4 years of experience spanning the Enterprise Software, Energy, and Automotive sectors, I thrive at the intersection of strategy, technology, and user experience. I believe in the power of aligning bold vision with data-driven insights – shaping scalable, intuitive products that deliver tangible business results.

My goal is to create meaningful, human-centric solutions that meet user needs, drive business success, and shape the future of the tech industry. With a learner’s mindset and adaptability at my core, I execute with clarity and purpose, continuously striving to push boundaries and evolve alongside emerging trends.

Cinque Terre
My Work

How do I turn ideas into results?

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Testimonials

What’s it like to work with me?

“Richa did an excellent job during her summer internship representing ServiceNow in customer interviews. Her exceptional communication skills and ability to empathize with customers have led to very productive feedback sessions on Now Assist for Search. Richa's positive attitude and willingness to go above and beyond have also been noticed by her colleagues. Thanks for the hard work, Richa! ”

— Adam Bujnowski , Manager, Product Management - AI Search, ServiceNow

“I was very impressed with how you managed the situation and kept the quality of your output. I know that you were put under immense pressure when we've asked you to document/execute a comprehensive test scenario (in a very short period of time), which was to be reviewed by our senior stakeholders. I know we had to add/change the scenarios multiple times as requirements were quite fluid - but you managed the delivery, quality, and communication very well.”

— Hazel Ducay, Cheif Scrum Master, Shell

“ Kudos to you Richa, yet another feather in your cap! While we have been struggling with the TDM resources, upskilling to take this project as a stretch assignment and seamlessly delivering showcases your learner mindset. Successful completion within the budget and timelines has been possible because of your hard work, dedication and commitment. You have been a critical resource for our team. Continue doing a commendable job!”

— Somanna T G, CC Lead - Testing, Shell
Work Experience

How have I made an impact?

ServiceNow Logo

ServiceNow
Product Manager Intern - AI Search
Jun 2024 - Sep 2024

  • Gathered qualitative and quantitative feedback from early adopters and deactivators of Now Assist in AI Search to understand their motivations and pain points and solicited insights to inform 3 product roadmap recommendations
  • Evaluated self-service user journeys and created a PRD to measure search deflection, enabling value realization
  • Developed centralized documentation of top-level quality evaluation metrics to standardize success measurement across release cycles, enhancing leadership's visibility into the quality of AI Search capabilities
ServiceNow Logo

DALI Labs - Dartmouth College
Product Manager
Sep 2023 - Jun 2024

  • Led a team of 8 to launch a 0-to-1 AI chatbot MVP, "Greta," powered by GPT-4, to enhance audience engagement and revolutionize storytelling experience for Northern Stage Theater, achieving 55% user satisfaction post-launch
  • Orchestrated a team of 4 developers and 3 designers, transformed partner vision into feature specifications, articulated scope, and embedded gamification to augment the energy kiosk experience, increasing average session duration by 97%
  • Partnered with IT department to define target personas and user needs, refined UI library components, and performed A/B tests to enhance accessibility, improving user experience of 6.3K students and boosting engagement by 1.5x
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Shell
Software Engineer
Sept 2020 - Aug 2023

  • Spearheaded impact assessment for Workday’s bi-annual feature releases, strategically prioritized tasks, and applied agile methodologies to facilitate build-through release, leading to a 20% reduction in incidents post-launch
  • Collaborated with 6 cross-functional multi-national teams to identify automation opportunities, defined requirements, streamlined execution, and conducted usability tests, saving ~1.5k hours of manual effort annually
  • Identified friction points in the data anonymization workflow and revamped the process, saving $34k annually
  • Awarded VP CIO Award for conceptualizing, building, and delivering an automated employment verification letter generation tool, increasing adoption and optimizing turnaround time from 3 days to a few seconds
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Mercedes-Benz
Technology Analyst Intern
Dec 2019 - May 2020

  • Ideated, wire-framed, and built a real-time monitoring dashboard using Tableau to track system performance KPI’s of 100+ instances located globally, leading to improved monitoring efficiency and reduced instance downtime by 60%
  • Researched, implemented, and presented the design of an enhanced Azure DevOps deployment pipeline that reduced package formation and deployment time from 10 min to a few seconds
Education

where did I build my foundation?

I have graduated with a Master of Engineering Management (MEM) from Dartmouth College, USA .
During my time there, I immersed myself in diverse experiences, from winning "Most Innovative App" at the Conraded Fellowship Hackathon to exploring the Upper Valley via snowboarding, kayaking, paddleboarding, and hiking its scenic trails. These moments deepened my passion for innovation and left me deeply grateful for the enriching journey.

  • Courses: Marketing, Creating Winning Products, Brand Strategy, Data Analytics, Machine Learning, AI for Managers
  • Teaching Assistant: Technical Project Management, Technology Assessment, Statistics

I have completed my Bachelor of Technology in Computer Science and Engineering from Vellore Institute of Technology, India. During my undergrad, I participated in cultural fests, hackathons, and clubs to explore my interests. I also worked on multiple projects and undertook internships to widen my technical skillset. Undergrad was a challenging yet exciting phase of my life and taught me to be independent and self-sufficient!

  • GPA : 3.98/4
  • I participated in 5 Technical Hackathons and received commendations for 3.
  • I volunteered and managed cultural events on campus, such as Rajasthani Nights 2017, Riviera 2017, Aagaz 2018, Schooler Coaster 2018, and many more.
  • I was a part of the Computer Society of India, VIT, and conducted sessions on interview and placement preparation strategies to assist juniors in preparing for the job search.
Awards and Achievements

how has my work been recognized?

ENGG 390: Master of Engineering Management Project - High Pass
Dartmouth College

Awarded High Pass (top 10% in class) in ENG 390 for delivering a well-structured presentation with strong context-setting, defined KPIs, and well-designed slides. The award recognized my efforts during the internship at ServiceNow to develop a strategic plan with actionable insights that align results with project goals through thoughtful analysis and clear communication.

GF IDT & IRM VP CIO AWARD WINNER Q2 2022
Shell

Awarded the GF IDT & IRM VP CIO AWARD for Q2 2022 in the “Maximize our Performance” category at Shell for contributing to the Self-ID and Employee Verification Letter projects. The Self-ID project improved the confidentiality of diversity & inclusion data and The EVL project optimized the letter generation process from 2-3 days to a few seconds.

Pre-Incubation by VIT Business Incubator
Entrepreneurship Cell, VIT

Selected for Pre-Incubation at a HackerTeck 2018 organized by Entrepreneurship Cell VIT. Selected as top 10 of 83 teams and received incubation support and funding of Rs. 1 Lac from the VIT Business Incubator under the Student Startup Venture Initiative.

Best Design Award
Computer Society ,VIT

Awarded Best Design Award among 100+ participating teams for designing "Sankshep”, a web application that converts real-time audio to text and generates notes using deep learning, at DevSpace 2018.

Best UI/UX Award
Women Techies Hackathon, Google Developer's Group ,VIT

Awarded Best UI/UX Award amongst 30+ teams at the Women Techies Hackathon for designing the UI of a mobile application called FemVita, a counseling platform for women victims of depression & harassment.

Hobbies & Interests

What inspires me outside of work?

Get in Touch

Let’s start a conversation!

richaa.ranjann@gmail.com

Santa Clara, CA